F.A.Q

I currently ship within the United States! If you live outside of the US, I'll be providing another way to purchase my work worldwide soon. I don't like leaving anyone out. ♡

Usually, it takes 3-7 days to fulfill an order, after which it is shipped out. The shipping time depends on your location and can change due to holidays, weather, and other conditions. The average shipping time is 3-6 days.

Item	First Item	Addl. Items
Tees	$3.99	$2.00
Hoodies	$7.99	$2.50
Matte Prints	$4.99	$0.40
Metal Prints	$10.49	$4.50
Phone Cases	$4.49	$1.00
Desk Mats	$9.99	$3.50
Notebooks	$3.99	$2.00
Stickers	$3.99	$0.05

I work with an on-demand order fulfillment company that has facilities in multiple locations, so generally whichever one is closest to you!

Before sending me a message, please ensure you've done the following:

✦ Check your shipping confirmation email for any mistakes in the delivery address
✦ Ask your local post office if they have your package
✦ Stop by your neighbors in case the courier left the package with them

If the shipping address was correct and the package wasn't left at the post office or at your neighbor's, send me a message or an email at hello@azyrax.com with your order number.

If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost.

I accept payments through Stripe, PayPal, and Apple Pay! Through Stripe, I can accept most credit cards as well as with PayPal. PayPal allows me to offer Pay-in-4 (which is honestly my favorite feature).

I work with a print-on-demand company. They have several facilities across the country, so depending on where you are, your items are made and shipped from the one that can do it most efficiently!

Once your order has been placed, it cannot be canceled or changed. Please ensure when you place your order that your address, phone number, and payment information are correct.

You'll receive a tracking link by email when your order ships out. If you have any questions about your tracking or shipment, let me know by sending me a message or an email at hello@azyrax.com.

I'm so sorry this happened! I can resolve this for you quickly if you send me an email at hello@azyrax.com within one week of receiving your order. Be sure to include photos of the wrong/damaged item, your order number, and any other details you would like to add.

Unfortunately, I do not have a reliable way of doing this just yet. Sorry about that!

I don't offer returns or exchanges due to each item being made when ordered. If there's something wrong with your order, please let me know by messaging me or emailing me at hello@azyrax.com.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please let me know by sending me an email at hello@azyrax.com within one week of receiving your order. Be sure to include photos of the wrong/damaged item, your order number, and any other details you would like to add.

At this time, I cannot offer exchanges. I've provided size charts for apparel to try and combat uncertainty and you can find them as a link above the size selectors on the product's page! Though rare, it is possible that an item you ordered came in the wrong size. If that's the case, please let me know by email at hello@azyrax.com within one week of receiving your order. Include your order number and photos of the item and I'll send you a new one or issue a refund.

None of my work comes from AI, and I am strongly against the use of AI for generating "artwork". AI has learned from countless artists without their permission, even artists who are no longer with us. The lack of ethics the whole system has right now is harmful, and until this technology becomes more regulated in the way of not stealing art to "train" it, I would advise against using it.

You can check my Commissions page at any time to view the current status! I will also announce on social media most of the time when I do open commissions. ;u;

If you'd like to use or post your commissioned piece as a profile picture, for a character wiki page, or even as a tattoo, feel free to do so with credit! But please do not post or edit my other personal and shop work in any way or use my work for commercial or business purposes. All of my work is copyrighted and you may not copy, reproduce, distribute, publish, display, modify, create derivative works, transmit, or in any way exploit any such content.